FAQ

eZeCars Frequently asked Questions

What does the monthly rate cover?

The monthly rate covers all maintenance, insurance and breakdown cover. There are no additional costs.

How many drivers are allowed?

Up to two named drivers are allowed on each contract at no extra charge. Each driver must supply a copy of a valid drivers licence and passport at the time of pick-up.

What is the insurance cover?

It is only possible to provide 3rd party insurance on rental vehicles in Spain.

What is the damage deposit?

At the beginning of your hire period you are required to pay a damage deposit equivalent to two months’ rent. Should you be involved in an accident that results in damage to your vehicle and where the costs of repairs cannot be claimed against the insurance of any other party involved in the accident then eZeCars has the right to access funds from your damage deposit in order to repair the vehicle. Your liability is limited to the value of the damage deposit so you will never be asked to pay more even if the cost of the damage repair is more than the value of the deposit.

At the end of the hire period your damage deposit is returned to you as long as the vehicle has not suffered damage beyond normal wear and tear that requires repair.

If you have an accident that means some or all of your damage deposit is spent repairing the vehicle then you will be required to “top-up” your damage deposit to the value of the cost of the repair. In this situation eZeCars will be required to provide you with an invoice from the garage that carried out the repair confirming the exact amount of the repair cost.

How old do drivers have to be?

The standard minimum age for drivers is 25. However, exceptions to this may be made in exceptional circumstances at the complete discretion of eZeCars.

What is the minimum hire period?

The minimum standard hire period is 6 months. However, shorter hire periods may be available from time-to-time in our “Special Offers” section.

How much do I pay in advance?

At the start of each contract eZeCars charges one month’s rent in advance and a damage deposit equivalent to two months’ rent.

Is there a kilometer limit?

There are no kilometer limits on eZeCars vehicles.

How do I pay?

The first payment can be made by credit card, debit card, bank transfer or cash.

On-going monthly payments are made by direct debit and are collected on the 1st or the 15th day of each month. If your contract started on the 1st to the 15th day of the month then your payment will be collected in advance on the 1st of each month. If your contract started on the 16th to the 31st day of the month then your payment will be collected in advance on the 15th day of each month

How do I end the contract?

To end the contract it is necessary to give two months’ notice in writing of your intention to terminate. This means that for a six month contract you must inform us in writing by the end of the fourth month that you wish to end the contract after six months.

What documents are needed to hire a vehicle?

At the time of pick-up, customers are required to provide valid drivers licenses and passports for each named driver, proof of residential address where the vehicle will be kept during the hire period and details of the bank account from which the monthly payments will be made.

How old are the eZeCars vehicles?

The objective of eZeCars is to provide reasonable quality vehicles at reasonable prices and it is not possible to provide new vehicles for the prices offered.

Vehicles vary in age and all vehicles are given a mechanical check before being hired. We publish the number of kilometers of each vehicle on the website and provide the registration dates of specific vehicles on rquest.

How much do I pay per month?

There are three price bands for eZeCars vehicles:

  • €279 per month for small cars
  • €319 per month for compact cars
  • €369 per month for medium cars

There are no hard and fast rules for what cars are in what price band. Broadly, they are as follows:

  • Small : Ford Fiesta, Kia Rio, Hyundai i20
  • Compact: Ford Focus, Kia Ceed, Hyundai i30, Opel Astra
  • Medium: Opel Meriva, Ford CMax

However, the monthly price mainly reflects the price paid for the vehicle, therefore sometimes, for instance, a medium size car my appear in the compact price band due to its age or number of kilometers, and a compact vehicle may appear in the medium price band for the opposite reason.

We can also hire specific cars for specific amounts through our “Personal Hire” service.

What is eZeCars Personal Hire?

Personal Hire is a bespoke service where we allow customers to request a specific vehicle to hire. This might be because we have no vehicles available in a particular price band for a particular period, or it could be that a customer wants to hire a prestige vehicle or a specific vehicle type.

For each request, we search the market for appropriate vehicles and we then provide the customer with detailed information, images and a monthly price quotation. Once the quotation is agreed we purchase the vehicle and it is hired.